broken car key services in kent
Locked out or stuck with a snapped car key in Kent? AutoLocks Ltd’s mobile auto locksmiths bring advanced extraction, key-cutting, and secure programming straight to your location—no towing, no dealer delays, and no hidden risks. Every call is handled by insured, owner-verified specialists trusted across Kent. Talk to us for a smooth, safe return to the road.

If your car key breaks in Kent, stress and disruption hit fast. You need a proven auto locksmith—one who can reach you quickly and fix the problem without causing extra damage or delay.

AutoLocks Ltd specialises in emergency car key extraction, replacement, and programming on the spot. With insured, fully equipped vans and a reputation built on trust, you get fast, expert service wherever your vehicle is stranded.
- Mobile experts come to you, no recovery needed
- Broken keys removed and replaced same visit
- Insured, verified service trusted by Kent drivers
Emergency broken car key help in Kent, without dealer hassle
Emergency broken car key help in Kent means a mobile auto locksmith comes out to your vehicle, removes the broken piece, cuts and programmes a replacement key, and tests everything at the kerbside. Because they bring key‑cutting and diagnostic equipment straight to your car, you usually avoid recovery trucks, long dealer queues and main‑dealer prices, and for most everyday vehicles one visit is enough to get you safely driving again.
A broken key never happens at a convenient moment. You might be halfway through the school run, late for a shift, or parked on double yellows outside a client. The real question is not just “who can fix this?”, but “who can fix this here, today, without creating more problems?”. That is the gap broken‑key specialists such as Autolocks Ltd are set up to fill across Kent, always working on an owner‑verified, insured and logged basis for every job.
Rather than forcing you to tow the vehicle to a workshop, a mobile locksmith works from a fully equipped van and meets you where the car is – on your drive, at a shopping centre, at work or by the roadside. They bring key‑cutting machines, diagnostic tools and broken‑key extraction gear to you and aim to resolve the incident in one visit, so you are not juggling multiple trips, hire cars or last‑minute lifts.
A dealer still has a role in some edge cases, particularly on very new, prestige or unusually secured models. But for the majority of everyday vehicles on Kent roads, a mobile specialist can handle the whole incident: safe entry if needed, broken blade removal, lock or ignition checks, and new key supply. That often means you are back behind the wheel the same morning or afternoon, instead of planning your week around the car.
From the first phone call, a good locksmith will ask practical questions: where the vehicle is, what happened to the key, whether any part is still in the lock or ignition, what make, model and year you drive, and whether you have a spare. Clear answers let them give you a realistic time window and cost band before anyone is dispatched, so you can decide calmly whether to proceed.
Clear questions, straight answers and a single visit turn a breakdown into a fast, controlled repair.
Why quick, mobile help matters more than ever
Quick, mobile broken car key help matters because modern keys are part of your car’s electronic security system, not simple metal blades. They talk to immobilisers, steering locks and, on many cars, start‑button systems, so damage or bad repairs can affect far more than the blade itself. Getting an experienced locksmith to the vehicle early reduces the risk of forced or glued locks, keeps the incident short and contained, and usually makes the overall cost much lower.
A snapped or failed key can leave you stranded, but rushed or clumsy attempts to fix it can easily damage locks, immobilisers or steering locks and turn a short delay into a major repair. Mobile broken‑key services are designed around this reality. They treat each call‑out as both a security incident and a mobility problem: verifying you as the lawful keeper, protecting trim and electronics, and prioritising non‑destructive methods so that locks and ignitions do not need to be replaced unless they genuinely are beyond saving.
For you, the benefit is simple: less time stranded, fewer moving parts to organise, and a far lower risk of turning a short disruption into a week‑long saga with the car off the road.
How Autolocks Ltd fits into your options
Autolocks Ltd fits into your broken car key options as a specialist mobile service handling vehicle locks and keys across Kent. Because the team focuses on automotive work, you get realistic advice on the phone, vans set up for diagnostics and key‑cutting, and insured, logged jobs from first call to handover.
In practice, this looks like:
- Using non‑destructive entry and broken‑key extraction as the default approach.
- Carrying on‑board machinery to cut new blades and clone or programme transponder and remote keys.
- Maintaining coverage across Kent’s towns, villages and main routes.
- Coming to the car wherever it is, instead of making you travel to a workshop.
Taken together, these points mean you get a service built around cars, security and roadside realities, not a general tradesperson adapting their tools on the day. If you want a quick, low‑friction answer to “can this be fixed where the car is?”, a phone call to Autolocks Ltd is often the fastest way to find out.
Testimonial
I visit them today for a replacement key for my Lexus. Good price and new key was tested with both manual and with key fob to ensure all options work.
Excellent service and very easy to make arrangements for a spare key by AutoLocks Ltd. And of course the key works fine.
They have a good variety of stock just a little pricey.
I was in town, had to pop to the bank and some how lost my keys, went on the web and auto locks came up so I gave them a call, said he could be with me within the hour, he was true to his word and ...
Big thanks to Auto locks for saving my life! I lost the only key I had to my BMW X5. I called and spoke to Darren and he came to me straight away and made the key for me there and then! superb serv...
was out shopping with my three young children got back to my car to realise I had lost my car keys . Luckily I used auto locks limited and they got to me within 15 minutes. Couldn't fault them. Ver...
Efficient, reliable, pleasant to deal with and reasonable rates. They even charged my flat battery. Great service.
Great prompt service and very reasonable.it pays to buy British
Amazing! Came within an hour of me calling and job done in 2 minutes! Helpful friendly and half the price of other quotes I received! Life saver!!
Bang on got me out of a right pickle today now I can get back to work thanks a lot guys
Good guys, went the extra mile to accommodate me Great customer service and communication Thank You!
A guy came out to my address the same day I called, and sorted out my car fob for me ,was very polite and even called to say he was on his way.sorted it in 20 mins.very good service would highly re...
Locked Out or Lost Your Car Keys?
Lost your keys? We’ll replace them on the spot. AutoLocks Ltd delivers fast, mobile car key replacement across London, Kent & Surrey.
When your car key snaps in the lock or ignition
When your car key snaps in a lock or ignition, the safest response is to stop immediately, leave the broken part where it is and avoid turning or pulling on the remains, then call an auto locksmith in Kent. That simple choice keeps people safe at the roadside, usually keeps the job in the “clean extraction and new key” category rather than forcing a full lock or ignition replacement, and gives an insured, owner‑verified specialist a much better starting point under logged, traceable procedures.
In a door or boot lock, the broken piece usually sits along the keyway, held in place by the lock’s internal wafers – thin metal plates that match the key cuts. In an ignition barrel, it may be partially engaged with both the lock mechanism and the steering‑lock assembly. The metal normally fails at a stress point – often where the blade meets the shoulder or where the deepest cuts are – after years of wear, stiffness in the lock or the occasional heavy‑handed turn.
Because the internal components are finely machined and matched to the shape of the blade, levering or twisting the remains of the key with improvised tools risks damaging those tiny parts. Once bent or crushed, they can no longer slide properly, so the lock begins to stick or refuse to turn even after a correct key is inserted. That is when you move from “broken key” to “broken lock”.
Door or boot lock versus ignition – why the risk is different
A broken key in a door or boot lock is frustrating, but usually simpler and safer to handle than a break inside the ignition barrel. Door locks can often be restored with careful extraction and basic checks, while an ignition barrel links directly to the steering lock and electronics, so forcing it risks a far bigger, more expensive failure that can affect both starting and steering.
If the key snaps in a door or boot, the main concerns are gaining entry without damage and preserving the lock so you can continue to use that door as normal. A locksmith will typically protect the surrounding trim, then use thin, purpose‑made extractors to grip or push the fragment out, working with the wafers rather than against them. Once the broken piece is out, they check the lock action with a correct key before deciding whether anything else needs attention.
An ignition is more sensitive. The barrel often sits inside a more complex housing, sometimes with an integrated steering lock, and it is closely tied into the car’s electrical and immobiliser system. The immobiliser is the electronic chain that allows the engine to start only when the right key or transponder is present. Trying to start the car, rocking the steering wheel hard or poking at the broken blade can jam the barrel in a half‑turned position or damage parts that cannot be seen without dismantling.
That is why, in an ignition snap, the safest approach is usually to leave the key alone, move any passengers to a safe place if you are on a live road, and call a specialist. A properly equipped auto locksmith can decide on site whether careful extraction will restore full function or whether the barrel itself now needs repair or replacement. Either way, the cost will almost always be lower than if the barrel has been forced repeatedly before they arrive.
First steps you can safely take in Kent
The first steps when a key snaps are about safety, information and not making things worse. If you keep people away from traffic, avoid touching the broken key and gather a few clear details – what you were doing, how much of the blade is missing and a couple of photos – an experienced Kent locksmith can usually give you a precise plan and price before anyone even gets in the van.
There are a few simple actions that do not risk further damage and help any locksmith you call:
- Move yourself and any passengers to a safe place away from traffic.
- Check whether a spare key is available at home or with another family member.
- Photograph the broken key, the lock position and the vehicle from a couple of angles.
- Put the broken key parts somewhere flat and protected, not loose in a pocket or bag.
Those simple steps give the locksmith a clear, low‑risk starting point and reduce the chance of surprises once they arrive.
These details let a locksmith judge the likely difficulty of the job, whether additional parts may be needed and how long to allow for your appointment. When you ring Autolocks Ltd, having this information to hand can turn a vague “my key is broken” into a clear, time‑boxed repair plan, with any change in findings explained and re‑priced before work continues.
DIY quick fixes versus long‑term damage
DIY broken car key fixes are tempting when you are stuck, but they are one of the biggest reasons Kent locksmiths see simple jobs turn into full lock or ignition replacements. A few minutes with glue, pliers or improvised tools can quietly convert a mid‑priced, straightforward repair into a much larger bill.
The most damaging attempts usually involve force or the wrong tools. Superglue on the end of another key or a bit of wire, for example, may stick briefly to the broken piece, but it also runs into the lock and onto wafers and springs. Once hardened, that glue can bind components together, leaving the lock unusable. Similarly, pliers, knives or improvised picks made from hairpins or sewing needles can easily scratch the keyway or bend wafers out of position.
Financially, the difference is stark. A clean broken‑key extraction in normal hours is often a mid‑range job. Once the lock is distorted, however, you may be looking at replacement barrels, re‑keying other locks to match and more time on site. In an ignition, that can extend to replacing or re‑coding the barrel assembly, coordinating with the car’s immobiliser and, in some designs, steering‑lock components too. Experienced, insured locksmiths in Kent see this pattern often enough to warn firmly against “just having a go”, and will always explain costs before and after inspection so you can make informed choices.
A short pause to call a specialist usually costs less than a rushed experiment you regret.
What you can safely do yourself
The safe things you can do yourself after a broken key are about safety, information and logistics, not touching the lock internals. Moving people away from traffic, checking for a spare key and taking a few clear photos gives the locksmith a clean, low‑risk starting point when they plan tools, parts and timing, and usually shortens your time off the road.
You can still take useful, low‑risk steps while waiting for professional help, as long as you avoid touching the internals of the lock. Focusing on safety, information and logistics gives the locksmith a head start and reduces your time off the road.
Helpful, low‑risk actions include:
- Move yourself and any passengers to a safe place away from traffic.
- Check whether a spare key is available at home or with another family member.
- Photograph the broken key, the lock position and the vehicle from a couple of angles.
- Put the broken key parts somewhere flat and protected, not loose in a pocket or bag.
Those simple steps give the locksmith a clearer picture and help keep the visit short and predictable.
What you should not do is insert anything into the keyway or attempt to rotate the cylinder once the key has broken. Even a seemingly gentle wiggle can be enough to misalign tumblers inside a worn lock, turning a repairable fault into persistent stiffness or failure.
Why specialist tools and training matter
Specialist tools and training matter because modern car locks and immobilisers are precise electronic systems, not forgiving mechanical lumps. A trained auto locksmith arrives with purpose‑made extractors, the right key blanks and diagnostic equipment, and knows when repair is realistic and when replacement is the safer choice for long‑term reliability.
Auto locksmiths use specifically profiled extraction tools that are thin enough to slide alongside a broken blade and strong enough to move it without buckling. They work with the internal mechanism, lifting wafers or pins gently out of the way and using the original key cuts to guide the fragment out. On some locks they will apply controlled lubrication with products designed not to attack plastics or electrical components.
On top of that, they understand when extraction is no longer the best answer. If inspection shows that the lock has been left with deep corrosion, severe wear or internal parts already damaged by earlier attempts, the right call may be to replace or repair the lock rather than trying to resurrect it. Making that judgement correctly comes from doing many similar jobs, not from a short video clip or a diagram in a manual.
For businesses running vans or company cars, this distinction is even more important. A driver improvising at the roadside might only be trying to save time, but if that effort puts a vehicle out of action for several days while locks and ignition parts are sourced, the lost revenue and penalties can far outweigh the cost of a call‑out to a specialist such as Autolocks Ltd.
Specialist broken car key services from Autolocks Ltd

Specialist broken car key services bring mechanical lock skills, electronic key programming and mobile operations together so that one visit usually takes you from stranded back to driving. Autolocks Ltd is built around this model for private drivers and fleets across Kent, handling everything from a simple snapped blade to complex ignition or remote issues under owner‑verified, insured and clearly documented procedures.
What happens on a typical broken‑key job
On a typical broken car key job, you can expect a short identity check, a clear explanation of options and a methodical sequence of work. The aim is always to protect your vehicle, keep disruption low and leave you with a tested key and a simple written record of what was done for your own future reference.
In practice, the workflow usually looks like this:
- Verify you and the vehicle, so work is only ever done for the lawful keeper.
- Assess whether the problem is just the blade, the lock, the ignition, or a mixture of these.
- Extract any fragments non‑destructively wherever possible.
- Check whether the existing fob electronics can be re‑used with a new blade.
- Supply and code a completely new key and remote if reuse is not possible.
- Cut and programme the replacement key so it works with your existing locks and immobiliser.
- Test locks, ignition, remote locking and alarm functions before handing back and recording the job.
This applies across the usual range of key types seen in Kent: older mechanical keys, transponder keys with a plain metal blade, modern flip or remote keys and many proximity or “smart” keys that live in a pocket or bag. Where the electronics in your old key are still sound, re‑housing them in a new shell with a fresh blade can keep costs down. Where electronics or transponders are damaged, new components can be coded so the car recognises them as genuine and rejects lost or broken keys if necessary.
When a locksmith is enough and when a dealer is still required
A mobile locksmith is enough for most broken key incidents on everyday cars in Kent, but some high‑end, very new or unusual models still need dealer systems. Knowing which category your vehicle falls into helps you plan realistically, avoid wasted journeys and decide whether to start with Autolocks Ltd or speak directly to the main dealer.
For the majority of mainstream models – common Fords, Vauxhalls, Volkswagens, Peugeots, Toyotas, Nissans and similar – an experienced Kent auto locksmith can normally handle broken‑key incidents entirely on site. They carry key blanks, transponder chips and diagnostic tools suitable for those vehicles, and they know the usual coding routines.
There are, however, a few situations where dealer involvement may still be needed. These include:
- Very new or high‑end vehicles whose security systems are tightly locked down to manufacturer tools.
- Cases where all keys have been lost and the immobiliser needs to be reset from factory data.
- Rare models or imports for which parts and programming information are not available outside dealer networks.
In these scenarios, Autolocks Ltd can usually still help by diagnosing the problem, securing the vehicle and explaining what the dealer will need to do, so you are not walking into the next conversation blind. For fleet and business customers, that specialist focus translates into reduced downtime, clearer patterns in how and why keys are failing and audit‑friendly records that fit well with internal policies and insurance expectations.
If you are unsure whether your broken key can be fixed where the car is, a short call to Autolocks Ltd will give you a yes/no answer and a time window.
Proof, accreditation and security reassurance

Proof, accreditation and security reassurance matter because anyone working on your car’s locks and immobiliser is handling both your mobility and your theft protection. When you hand over control of locks, keys and security electronics you are trusting someone with more than convenience, so it is reasonable to expect clear proof that they are insured, follow recognised standards and log exactly what was programmed, cut or changed on your car. Established specialists in Kent, including Autolocks Ltd, build their reputation on that traceability – every job is tied to a time, place, technician and specific actions taken, not just a mobile number and a van.
Handing someone access to your car’s locks, keys and immobiliser is a matter of trust as much as convenience. You are giving them physical access to the vehicle and, in many cases, temporary access to security‑critical systems. It is therefore reasonable to expect more than a mobile number and a van.
Established auto locksmiths align themselves with recognised trade bodies and follow structured processes: identity checks, logged use of diagnostic tools, and clear records of what was programmed or changed and when. That helps protect you, your insurer and, for business vehicles, your internal security policies. Autolocks Ltd operates on this basis, with each programming session and key change attached to a time, place and technician in the job record.
What to look for before you book
Before you book anyone to deal with a broken car key, take a moment to check their focus, process and track record. You are looking for signs that they genuinely specialise in vehicles, can explain how they verify ownership, carry insurance and have handled similar broken‑key work many times before.
Before committing to any provider, it is worth taking a few minutes to check:
- Do they clearly state that they specialise in vehicles, not just general household locks?
- Do they explain how they verify ownership or authority before working on a car?
- Do they mention insurance, guarantees and data handling in plain language?
- Are there reviews specifically mentioning broken keys, ignitions or programming work?
For a household, this reassurance means you are not relying on vague claims at a stressful moment. For a business, it means the locksmith can slot into your existing governance without creating gaps – invoices and job sheets can be matched to vehicle records, and there is a trail showing which keys are active, deactivated or replaced.
Keeping your car and data safe during and after the visit
Keeping your car and data safe during and after a locksmith visit means controlling both physical keys and the information created while work is done. Agreeing what happens to broken or obsolete keys, understanding how digital access is handled and knowing that job records are encrypted and access‑logged keeps your security posture strong long after the van has left.
Security is not just about the hardware; it is about the choices you make around who is allowed to touch it, how those changes are recorded, and how carefully that information is stored once the job is finished.
Frequently Asked Questions

What should you do immediately if your car key snaps in the lock or ignition in Kent?
Stop turning, keep everyone safe, and leave the broken key exactly where it is until a mobile auto locksmith gets to you. The fastest way to turn this into a quick, affordable fix is to treat it like a safety incident first and a lock problem second, then give clear information so the right engineer and parts land on your driveway the first time.
How do you keep people and the vehicle safe first?
On a live road, your priority is bodies, not blades. Put hazard lights on, use a warning triangle if it is safe and legal, and move passengers behind a barrier or onto the pavement rather than leaving anyone near moving traffic. On faster roads, the Highway Code guidance still applies: getting everyone out and behind a barrier is often safer than staying in a stationary car in a live lane.
In a car park or driveway, you can slow down a little, but the thinking is the same. Keep children away from reversing vehicles, avoid standing between bumpers, and do not try to “just shuffle it forward” with a snapped key sitting in the ignition. Once people are safe, calling a Kent specialist such as Autolocks Ltd turns a bad moment into a controlled service visit instead of an escalating emergency.
What information should you have ready when you call?
Two minutes of preparation can knock ten minutes off diagnosis and keep your quote tight. Note:
- Your exact location: street name, village, postcode or a clear landmark.
- Vehicle details: make, model and year from the V5C or dashboard.
- Where the key failed: driver’s door, passenger door, boot, fuel flap or ignition.
- Whether you have the other piece of the blade and whether a spare key exists.
Well‑lit photos on your phone of the broken blade, the keyway and the dashboard are worth more than a long storey. When you share those with Autolocks Ltd, they can often see how deep the fragment is, which keyway family it is likely to be (for example HU66 on many Volkswagen‑Group cars or HU101 on a lot of Fords), and whether your existing electronics look reusable. That is what lets them arrive once, with the right van stock and a price band that does not “grow” on the driveway.
Can a Kent mobile auto locksmith usually fix a broken car key without changing your locks?
In most real‑world Kent jobs, an auto locksmith can remove the broken piece, cut a new blade and link it to your existing immobiliser without replacing every lock on the car. The aim is to keep your current lock pattern and electronic authorisation so you do not pay for a full lock set when you only had a snapped key.
When can your original fob usually be reused?
If the failure is purely mechanical – the metal blade has snapped but the buttons still respond and the immobiliser light behaves normally – your existing fob is often the best asset you have. A locksmith can:
- Decode the lock or damaged key.
- Cut a fresh blade in the right profile for your platform.
- Fit that blade into a new shell or back into your current remote body.
Because the transponder chip and radio board stay the same, the car usually sees the key as familiar. For many Ford, Volkswagen, Vauxhall, BMW, Nissan and Toyota drivers, this route gives you a key that feels new in your hand while the security logic inside the car remains stable and proven.
When would the locks or ignition need attention as well?
The lock or ignition tends to get involved when it was already struggling before the key finally broke. Red flags include:
- A key that has felt stiff, “gritty” or needs a wiggle for months.
- Visible scoring or damage inside the keyway.
- A barrel that has been forced with tools, or “repaired” with glue.
In those cases, cutting a perfect new key against a worn or contaminated cylinder is asking for the same fault to come back. A mobile engineer from Autolocks Ltd will show you where the hardware has suffered and explain whether cleaning, targeted repair or outright replacement makes sense. Where new parts are needed, they are normally coded so one key still works every door and the ignition, rather than leaving you juggling different keys for different locks.
How much do broken car key extraction and replacement services in Kent usually cost?
For a straightforward snapped‑key extraction in daytime hours around Kent, you are often in the £60–£120 range, with late‑night, weekend or deep ignition work costing more. Adding a replacement key – particularly a remote, flip or proximity key – raises the total, but once you factor in recovery and delays, a mobile visit still regularly undercuts main dealer routes for like‑for‑like work.
Which details on your car have the biggest impact on price?
Three things matter most:
- Key type: A simple metal key on an older mechanical lock sits near the lower end. Remote and flip keys cost more because of the electronics, shell and programming time. High‑end smart keys cost more again thanks to more complex chips and authorisation steps.
- Location and timing: A shallow break on your driveway at midday is not the same job as a fragment buried in an ignition at 10 pm on a Sunday.
- Condition of the hardware: A clean, healthy barrel is faster and cheaper to work with than one that has already seen years of wear or DIY attempts.
When you call Autolocks Ltd with your make, model, year and some photos of the damage, you get a realistic band rather than a teaser price that doubles on arrival. That clarity lets you decide quickly whether to proceed, and it avoids the awkward “that was just the call‑out” conversation on the pavement.
How does a mobile auto locksmith compare with a main dealer on cost and downtime?
Dealers often quote keenly on parts but quietly expect you to carry the cost of recovery, workshop queues and time without the vehicle. A mobile specialist such as Autolocks Ltd drives straight to the car in Kent, extracts the broken piece, supplies and programmes the replacement key, and proves everything on the spot.
For most common UK platforms, that condenses what could have been several days and several separate invoices into a single planned visit. If your priority is having your car back the same day instead of arranging transport while it sits on a forecourt, keeping a mobile locksmith’s number in your phone is a small habit that pays off the first time a key fails.
Do you really need the main dealer, or can a Kent auto locksmith handle everything on site?
For the overwhelming majority of cars and vans you see on Kent roads, a properly equipped auto locksmith can handle everything on your driveway: the snapped blade, the affected lock or ignition and the new key. Only a narrow band of very new, very high‑spec or tightly controlled models truly need dealer‑only systems, and a five‑minute call normally settles which side your vehicle sits on.
Which broken key situations suit a mobile locksmith best?
Almost every broken key storey you will ever tell lands in that sweet spot. Typical cases include:
- The blade snapping off in a door lock when you turn against resistance.
- Flip‑key pivots failing after years on the same keyring.
- A worn blade finally giving up as you go to start the car.
- A key that will not turn because of light internal wear, not an electronic fault.
If you still have one working key, a locksmith can usually add or clone another straight onto your immobiliser where the car stands – at home, at work or at the roadside. That removes dealer booking queues and recovery trucks from the equation and lets you watch the entire process rather than waiting for a call back from a service desk.
When is the main dealer still the right route for a broken key?
You are more likely to need dealer help if:
- Your car is brand‑new with the latest encrypted platform.
- Every key has been lost and the immobiliser needs a factory‑level reset.
- A finance, lease or insurance term insists on dealer parts and labour for some security work.
Even then, speaking to Autolocks Ltd first still makes sense. They can make the vehicle safe, confirm whether your specific case really needs dealer‑only tools, and give you a clear written summary to walk into the service department with. That way you keep control of the decision and still have the option to use a locksmith for follow‑on keys or convenience work later.
What are the main risks if you try to remove a broken key yourself?
The real risk is not “having a go” – it is turning a quick, clean extraction into a full lock or ignition replacement and days of avoidable hassle. Pliers, knives, bent clips and superglue feel proactive when you are stuck, but they regularly damage moving parts and glue together components that were perfectly serviceable before the experiment.
Which home fixes tend to create the most expensive problems?
The same moves keep showing up on damaged hardware:
- Superglue rescues: Pushing a spare key, wire or matchstick in with glue spreads adhesive onto wafers and springs, bonding parts that are meant to slide.
- Heavy twisting with tools: Gripping the stub with pliers deforms the metal and presses it into the softer internals, scoring the keyway walls.
- Deep fishing with improvised hooks: Scraping around in the keyway damages the surfaces a new key needs to travel along.
By the time a locksmith reaches you, they can usually still remove the fragment, but the barrel may now drag, stick under load or refuse to turn. That is how a job that started as a clean extraction balloons into a lock or ignition replacement that never needed to happen.
What can you safely do before a locksmith arrives?
There is plenty you can do that helps without risking extra damage:
- Make the scene safe and move people away from traffic.
- Check whether you have a spare key and whether it has ever felt stiff or hesitant.
- Take clear, close‑up photos of the broken blade, the keyway and any warning or immobiliser lights on the dash.
- Note what you felt before it failed: heavier turning, grinding, partial movement, recent flat batteries or jump‑starts.
Sharing those details with Autolocks Ltd when you call lets them pick the right extraction tools, load likely replacement parts and set honest expectations. In practice, that preparation often shortens the time on site and keeps the work toward the lower end of the cost range.
How does Autolocks Ltd handle a broken car key call‑out in Kent from start to finish?
Autolocks Ltd treats a broken key as both an access problem and a security event: confirm you are the lawful user, protect the vehicle, fix the mechanical and electronic fault cleanly, and leave a clear record behind. From your side, it feels like one calm, structured visit that takes you from stuck and worried to back behind the wheel with paperwork to prove what happened.
What happens before and during the visit?
On your first call, you will be asked:
- Where the vehicle is located.
- What exactly happened and where the key snapped.
- Which make and model you drive.
- Whether you have any remaining key pieces or a working spare.
That allows the office to confirm the job is within coverage, match the right engineer and van stock, and give you a realistic arrival window and price band. When the locksmith arrives, they recheck ID and vehicle details, protect trim and paint around the affected lock or ignition, and then use specialist non‑destructive tools to remove the fragment instead of reaching for a drill.
Once the piece is out, they inspect the cylinder or ignition for wear, contamination and damage. Where the hardware is sound, it may only need cleaning and lubrication; where it is tired, they will explain sensible repair or replacement options before touching anything further. If a new key is required, they cut and programme it on site through the vehicle’s diagnostic port using approved equipment, then prove lock, unlock, start and alarm functions with you there.
How is everything recorded and handed back to you?
Every visit is logged: which technician attended, which vehicle and specific lock or ignition were involved, which keyway and transponder types were used, and which tools carried out any programming. You get a plain‑English explanation of why the key failed, what was repaired or replaced, and any smart follow‑ups – for example, adding a spare key while your immobiliser session is already open.
You leave with working keys, a smooth‑operating lock or ignition and documentation that satisfies your own records and, if relevant, fleet or insurance requirements. Keeping Autolocks Ltd saved in your phone means the next time a key snaps anywhere in Kent, you are one call away from the same disciplined, non‑destructive and audit‑trailed response for your vehicle.

